Terms of Trade

Thank you for choosing us to help you with your project! Following are our terms of trade - in other words, what you can expect from us, and what you undertake to do, too. It's all really basic and friendly, but has to be said, and is designed to ensure smooth relations between us all! These Terms of Trade are subject to change without prior notice.

Updated: 16 May 2011

1/     Conduct and Professionalism.
 
        We undertake to supply persons and equipment that are fit and proper for the task at hand, and that all people coming to your property are trustworthy, honest, and generally pleasant to deal with!
 
All staff coming to work at your property will be correctly trained and competent to carry out the tasks required. If this is not the case, (due to training), such person will be under our direct supervision at all times and your approval will have been sought before our arrival.
 
We will completely respect your privacy. We will only open gates required for machinery access to work areas. In such case, all gates will be immediately returned to their original state upon vehicles passing through. Upon arriving at your property we will present ourselves to your front door and supply identification. If no person is home, we will leave a business card at your door, or in your letter box, so you may know we have visited. If we notice that a neighbour becomes aware of our presence, we will make ourselves known to them and provide reassurance we have your permission to be on your property.
 
We do not require you to be present at your property while we work, although, your engaging us to work for you is tacit approval for us to be on your property for the purpose of carrying out such work. Any access codes provided to us will be kept confidential and only stored in an encrypted form.
 
2/     Hazards
 
        Where present, we will advise you of any hazards that may be created by our work, and minimise these hazards as practicable. Please Note: By the very nature of what we do, and the machinery we employ, we cannot guarantee that no hazards will arise from our work. Where possible, we will keep all mower discharge paths directed away from dwellings, people and animals. If any person is seen to wander into a hazard path, we will immediately shut down such equipment until such person is clear from the danger area.
 
We expect you will advise us of any hazard known to you that may impact on our ability to operate safely and efficiently – for example, debris hidden by long grass, access tacks undercut by water etc.
 
We expect you will ensure any children will be kept well away from our working areas – at least 100m (or indoors) is considered a safe distance.  
 
3/     Billing
 
        We will bill you for work done on the agreed charging rates discussed with you. We will not bill you transport time. We will not bill you for on site time when not working.
 
“Down time" caused by on site hazards will not normally be charged for, although extensive time loss due to negligence on your part may be invoiced at 50% operating cost, (we’ve never done this yet, but reserve the right to do so).
 
4/     Payment Terms
 
4.1           We request payment within 7 days of invoice date. We will, where possible, email your invoice within 24 hours of work completion. If you do not have an email address, we will post your invoice and will have deemed your receipt within 3 business days of posting. Your payment is due within 7 days of that assumed receipt date.
4.2           We prefer payment by means of direct credit via Internet banking, although posted cheques are also acceptable, of course. Please include the remittance advice when posting a cheque. When direct crediting via Internet banking, please reference your invoice number to ensure your payment is allocated correctly
4.3           Default in Payment: If you do not pay us by the due date, at our absolute discretion you may be charged interest on any unpaid amount at the rate of 4% per calendar month, (calculated daily) from the date payment was due until payment has been made. Legal proceedings may be undertaken to recover payment owing. None of these actions will reduce your obligation to make payment in full, and you will be liable for any costs we incur in securing payment from you.
 
5/     Ownership of Products supplied
 
It is impracticable to maintain ownership of any products we have supplied as they would have normally been applied to your land. For this reason, we may, at our discretion, require an advance payment when ordering services such as fertiliser and lime, grass seed, or spray concentrates. This payment will be used to purchase the products required, and said products will be kept separate in our store, and identified as your property, until such time as application is effected.  Even where advance payment has been made, this does not reduce your obligation to make full payment under our normal payment terms, as described previously.
 
6/     Longer Term Payment options
 
At our absolute discretion, we may agree to longer terms of payment, provided this request is made, and our agreement given, BEFORE the service is provided.

Thank You

Lance, Sheryl and team.